One of the renown Digital agency searching Customer Engagement Officers

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About Us: The 'X' was formed from the merger of two prominent Bangladeshi digital agencies - MADLY and StrateGeek and it is currently looking for Customer Engagement Officers for its Query Management Team

Education Requirements: Fresh graduates from any Discipline or Students from reputed university are encouraged to apply.

Job Description / Responsibility:

• Respond to Customer’s query on queue basis via digital social media to maintain an optimum service level. 
• Maintaining proper co-ordination with different stake holders to ensure proper escalation of critical issues. 
• Provide one- stop quality information to ensure positive customer experience and capture appropriate insights. 
• Maintaining targeted KPI on a regular basis. 
• Serve customers with helping attitude and thus play a significant role in customer satisfaction, retention, and acquisition.
• Enhance Robi Axiata’s brand image and also build good customer relations in the process. 
• Participate in special activities on ad-hoc basis to cope with dynamic business need.
• Manage deadlines and handle difficult situation with calmness and presence of mind.

Salary: As per hourly rate chart.

Job nature: Contractual (Shift based hours)

Job Location: Mahakhali DOHS.

Additional requirements:

• Must have excellent communication ability, both verbal and written.
• Flexibility.
• Strong interpersonal skills.
• Ability to work under pressure and for long hours.
• Basic computer literacy and knowledge of Office applications.
• Team work & team commitment.
• High level of professional integrity.

Deadline: As early as possible

Email: operations@justanx.com





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