Nagad is Hiring!!!
Position Name: System Engineer - IT Support Services
Role Overview:
Managing and maintaining the company's IT Services and Operational activities with the help of technical guideline form the leaders. Also keeping records of the companyâs IT Assets. Ensuring technical supports to end user for their day-to-day IT related complications. Besides, collaborate with internal and external stakeholders to meet the business requirements.
Job Responsibilities:
¡ Installing and configuring computer hardware, OS, and applications regularly 650+ end-user.
¡ Diagnosing, solving different end user hardware problem including desktop, laptop, and handheld device.
¡ Provide and ensure L1 on-prem and remote technical support to 650+ end users.
¡ Replacing end user device through ensuing data and email backup.
¡ Solving technical issues proactively through online for remote users.
¡ Installing, configuring, and administering software as per user need.
¡ Installing, configuring, monitoring, and troubleshooting 25+ MFP devices.
¡ Physical link establishment and readiness of connection to the new IT infrastructure expansion for new floors in HQ.
¡ Mounting network rack & switch, wireless access points as and when required.
¡ Taking all the necessary actions to prepare new asset for new joiners (10+/- per month) as well as for asset replacement, maintaining TAT with standard format of company.
¡ Maintaining records of all the IT asset and accessories of the organization.
¡ Evolve structured and standard procedures and best practices, including providing written procedures and guidance.
¡ Archiving hard copies and soft copies.
¡ Assigning IT accessories as per user request.
¡ Based on userâs requirements, Purchase Requisition (PR) to be raised accordingly for necessary hardware and accessories procurement.
¡ Communicate vendor and other company or organization for ordering product, for warranty claim, for servicing faulty product.
¡ In association with HR, taking all necessaries actions for exit employee, completing Technology Clearance Process.
¡ Ensuring revocation of resigned employeeâs all sorts of access and credentials related with Technology Division only. Following this, backup resigned userâs laptop soft copy, data, and email backup and hand over those documents to respective department.
Required Qualifications:
Knowledge and Technical Competencies: MCSA, CCNA, MTCNA, CCNA
Experience: At least 2 yearsâ experience in IT support and relevant field
Timeline:
Application Closing Date: 15-January-2024
Number of Vacancies: 01
How to Apply:
à Send your updated CV to: "recruitment@nagad.com.bd"
à Mention in the subject line: Application for âIT Support Services"
Disclaimers :
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