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Company Name: Sheba Platform Limited
Position: Call Center Executive
Job Type: Full-time
Company Description
Sheba Platform Limited is a technology conglomerate that offers a wide range of everyday solutions for consumers and businesses. With expertise in the B2C and B2B service industry, we incorporate technology into the ordinary business processes and revolutionize them from the inside out.
Job Description
• Be in charge of running and managing the call center daily
• Set targets for all other call center agents to meet up with
• Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
• Understand all organization’s products, services, procedures, and guidelines and communicate the same to all team members
• Prepare forecasts and budgets for the call center
• Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
• Facilitate and organize a training session for all agents and participate in the recruitment of new call center agents
• Recommend and purchase gadgets to enhance job performance at the call center
• Conduct regular review of all call center agents performance and organize training sessions for under performers
• Submit regular reports to management and seek new ideas and strategies to improve performance at the center
• Keep up with trends and happenings in the industry and ensuring adherence to industry standards
• Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
Qualifications
Graduation in any discipline.
Additional Information
Minimum 2 years of experience in relevant field
Benefits
As per in company policy
Job Location: Dhaka, Bangladesh
Apply Link: Click now
Deadline: 6th January 2021.